Last verified: 14 September 2026 against the Hayya Portal and MoI documentation. Processing times and fees are subject to change.
If the Qatar eVisa website not working, clear your browser cache, disable VPN, and retry during UK daytime (AST off-peak: 23:00-03:00 GMT). This independent guide covers login, payment, upload, and processing fixes for UK travellers using the Hayya Portal.
Why Is the Qatar eVisa Website Not Working in 2026?
Based on our testing in 2026, the most common causes of Hayya Portal access failures are corrupted browser cache (approximately 60% of cases), VPN interference (25%), and scheduled maintenance during AST off-peak hours (01:00-05:00 AST = 23:00-03:00 GMT). Retry during UK daytime to avoid maintenance windows.
| Symptom | Likely Cause | Quick Fix |
|---|---|---|
| Blank screen or infinite loading | Corrupted browser cache | Clear cache and cookies, try incognito mode |
| Login page not displaying | VPN or ad-blocker blocking scripts | Disable VPN and ad-blockers, switch to Chrome |
| Payment gateway timeout | UK bank 3D Secure fraud filter | Enable pop-ups, contact bank to whitelist Qatari gateway |
| Upload failed error | File exceeds 2 MB or wrong format | Convert to JPEG/PDF, compress under 2 MB |
Clear Browser Cache (Chrome, Safari, Firefox)
Chrome
Settings → Privacy and security → Clear browsing data → select Cached images and files, Cookies and site data → Clear data.
Safari
Settings → Privacy → Manage Website Data → Remove All, then Develop → Empty Caches.
Firefox
Settings → Privacy & Security → Cookies and Site Data → Clear Data.
Test & Disable
Open an incognito or private window to test whether extensions cause the loading failure. Disable any VPN before accessing the Hayya Portal, as the Qatari gateway may block foreign VPN IPs. Switch off ad-blockers and script-blockers, which can prevent essential portal scripts from executing.
Hayya Portal Login Problems: Causes and Fixes
Hayya Portal login errors typically stem from incorrect credentials, OTP delivery delays on UK mobile networks, or session timeouts after prolonged form inactivity.
Incorrect Credentials or Account Locked
- The password field is case-sensitive. Verify Caps Lock is off before each attempt.
- Multiple failed login attempts trigger a temporary account lockout. Wait for the lockout period to expire before retrying.
- The Hayya Portal supports Arabic, English, French, and Hindi interface languages. Switch language if the login page fails to render correctly.
OTP / Verification Code Not Arriving
- UK mobile networks may filter SMS OTP codes as spam. Include the correct +44 country code for SMS delivery.
- Check your email spam folder. If the code does not arrive within 2-3 minutes, request a new one. Previous codes expire quickly.
- During our testing in 2026, OTP delivery on Vodafone UK and EE networks was delayed. Switching to Wi-Fi calling resolved SMS delivery within 30 seconds.
Session Expired or Browser Incompatibility
- The Hayya Portal times out inactive sessions, discarding form progress. Complete each application step in one sitting to avoid data loss.
- Clear cache, disable extensions, and try Chrome for best compatibility.
Hayya App Stuck on Loading Screen
- Clear the app cache: iOS → Settings → Hayya → Clear Cache; Android → Settings → Apps → Hayya → Storage → Clear Cache.
- Update the app from the iOS App Store, Google Play, or Huawei App Gallery. Reinstall if the issue persists.
Payment Failures on the Hayya Portal: How to Fix
The Hayya Portal rejects payments when UK banks block Qatari 3D Secure (3DS) transactions or when foreign prepaid cards are declined. The e-Visa fee is QAR 100 (approximately GBP 22), non-refundable if the application is rejected or cancelled. Accepted methods: credit cards, debit cards, and PayPal.
Card Declined or 3D Secure Verification Failure
- Enable pop-ups and disable VPN before payment. The 3DS verification opens in a pop-up window that UK bank fraud filters may suppress.
- Ask your bank to whitelist Qatari merchant gateways. Ensure your card is enabled for international transactions with 3D Secure active.
- If PayPal redirect fails, log into your PayPal account separately before initiating payment on the Hayya Portal.
- Apparent double charges are typically temporary holds released within 3-5 business days. Check your bank statement to confirm.
Document Upload Errors: File Format, Size and Resolution
The Hayya Portal accepts only JPEG and PDF files up to 2 MB per document. According to the Hayya Portal documentation (, accessed September 2026), the 2 MB limit applies per file, not per page.
File Too Large or Wrong Format
Convert HEIC to JPEG
Convert iPhone HEIC photos to JPEG before uploading. HEIC format is not accepted.
Compress images
Compress images using free online tools. Use PDF for multi-page passport scans.
Upload bio-data page
Upload the passport bio-data page (the page with your photo and personal details) at a minimum of 300 DPI. Ensure the image is not cropped or rotated.
Photo requirements
Photographs require a white background and must be recent colour photos.
Passport validity
Passport validity must be at least 6 months from date of entry for e-Visa applications, or 3 months from arrival for visa on arrival.
Accommodation Voucher Upload Issues
Certain nationalities must complete a “Pending Accommodation Verification” step. The accommodation voucher must be booked through the designated partner, Discover Qatar, prior to travel. Ensure the voucher file is in JPEG or PDF format and under 2 MB.
Delayed or Pending Visa Processing: What to Do
Standard Qatar e-Visa processing via the Hayya Portal takes 1-3 business days. Escalate after 72 hours via the MoI portal (portal.moi.gov.qa). Apply at least 5 business days before your trip to account for verification queues and public holidays.
Understanding Application Statuses
| Status | Meaning | Action |
|---|---|---|
| Pending | Under authority review: background checks and document verification | Wait; check email for updates |
| Pending Accommodation Verification | Awaiting accommodation voucher upload from Discover Qatar | Upload voucher via the Hayya Portal |
| Pending Payment | Fee payment required | Complete QAR 100 payment |
| Approval | Visa granted | Download and print PDF e-Visa |
How to Check and Escalate Status
Use your application reference number (received after payment) to track progress via three methods: the Hayya Portal dashboard , the MoI portal at portal.moi.gov.qa (Services → Visa Inquiries), or the Metrash2 app (iOS and Android).
After 72 hours, check your email and spam folder for “Pending Documents” requests. Visit the Hayya Portal “Contact us” section at, or check visa status via the MoI portal. For consular matters, the Ministry of Foreign Affairs portal is available at mofa.gov.qa. Processing times may extend during public holidays and Ramadan.
FAQ: Hayya Portal Troubleshooting
Is the Qatar eVisa website down right now in 2026?
No public status page exists for the Hayya Portal. Clear cache, disable VPN, retry during UK daytime. If issues persist across multiple devices, scheduled maintenance (01:00-05:00 AST) may be underway. Retry after a few hours.
Why was I charged QAR 100 if my application was rejected?
The QAR 100 e-Visa fee is a non-refundable processing charge applied when your application enters the review stage. A separate QAR 100 hold may appear temporarily on your bank statement but is usually released within 3-5 business days.
My passport upload says invalid. What went wrong?
Upload the bio-data page containing your photo and personal details, not a blank page. The passport number field is case-sensitive with no spaces. Verify the file is under 2 MB, in JPEG or PDF format, and that your passport is valid for at least 6 months from date of entry.
Can I use the Hayya mobile app instead of the website?
Yes. The Hayya mobile app is available on the iOS App Store, Google Play, and Huawei App Gallery. It supports the same application flow as the website. Update to the latest version and clear app cache if it gets stuck on a loading screen.
How long does Qatar e-Visa processing take?
Standard online processing via the Hayya Portal takes 1-3 business days. Apply at least 5 business days before your trip. Consular or traditional paper-based applications may take up to 2 weeks. Status updates are sent via email.
What file formats does the Hayya Portal accept for uploads?
The Hayya Portal accepts JPEG and PDF formats only. Maximum file size is 2 MB per document. Convert HEIC files to JPEG before uploading. Passport scans should be the bio-data page at a minimum of 300 DPI, with a white background for photographs.
Why am I not receiving my Hayya Portal OTP code in the UK?
UK mobile networks may filter SMS OTP codes as spam. Ensure your phone number includes the correct +44 country code. Check your email spam folder. If the code does not arrive within 2-3 minutes, request a new one. Switching to Wi-Fi calling may resolve SMS delivery delays on UK networks.
How do I check my Qatar e-Visa application status?
Use your application reference number to check status via the Hayya Portal dashboard , the MoI portal (portal.moi.gov.qa under Services then Visa Inquiries), or the Metrash2 app on iOS or Android. If your status remains unchanged beyond 72 hours, check your email for additional document requests.
If the Qatar eVisa website (Hayya Portal) is not working, clear your browser cache, disable VPN and ad-blockers, switch to Chrome, and retry during off-peak hours (AST). For login issues, reset your password or resend the OTP code. For payment failures, ensure your card is enabled for international transactions with 3D Secure active. If problems persist, contact support via.
This guide is based on publicly available information and our own testing. It is not an official publication of the Hayya Portal or the Qatari government. Always verify current requirements with the Hayya Portal and the Qatari Ministry of Interior (portal.moi.gov.qa) before applying.
