Updated: 14 September 2026. Verified against Ministry of Interior (MOI) sources by a travel researcher with 5+ years of GCC visa process experience.
The Qatar eVisa fee of QAR 100 (~£22) is generally non-refundable once your application is submitted and rejected by Qatari authorities. Voluntary withdrawal before the Pending Payment stage may qualify for a Qatar eVisa fee refund. Submit your request through the Hayya portal . If your visa is rejected, Discover Qatar deducts a QAR 100 cancellation fee from accommodation bookings and refunds the balance to your original payment method. Always use Hayya refund channels before considering a bank chargeback.
The Qatar eVisa processing fee (QAR 100) is generally non-refundable once your application is submitted. If rejected by Qatari authorities, you may recover your hotel booking minus a QAR 100 cancellation fee. Voluntary withdrawal before adjudication may also qualify – submit a request through the Hayya portal with your transaction reference, bank statement, and status screenshot. Always exhaust refund channels before initiating a bank chargeback.
What Is the Qatar eVisa Fee?
The Hayya eVisa processing fee is QAR 100 (~£22), charged per applicant including children through the Hayya portal . The Hayya platform offers four entry permit types: Tourist Visa, GCC Resident Visa, Companion of GCC nationals, and ETA. The consular route via embassies charges EUR 27. UK nationals can enter Qatar without a prior visa. On-arrival entry (available to nationals of more than 95 countries) requires a passport valid at least 3 months, a confirmed return or onward ticket, and compulsory health insurance registered with the Ministry of Public Health. Consular applications require 6 months passport validity. The Qatar eVisa fee refund process applies exclusively to the QAR 100 Hayya charge.
Is the Qatar eVisa Fee Refundable?
The QAR 100 Hayya eVisa fee is non-refundable once your application enters the approval stage, per MOI policy. A Qatar eVisa fee refund is not automatically granted when Qatari authorities reject an application. The consular EUR 27 fee is equally non-refundable upon rejection, resulting in fee forfeiture. Voluntary withdrawal before Pending Payment may qualify; authority rejection after payment capture never qualifies for a Qatar eVisa fee refund.
Withdrawal vs. Rejection Refund Outcomes
| Application Status | Trigger | Refund Eligible? | Action Required |
|---|---|---|---|
| Pending | Voluntary withdrawal | Potentially yes | Submit refund request via Hayya portal |
| Pending Accommodation Verification | Voluntary withdrawal | Potentially yes | Submit refund request with application reference |
| Pending Payment | Voluntary withdrawal | Yes (fee not yet captured) | Withdraw before payment confirmation |
| Under Review | Authority rejection | No | Fee forfeited; consider appeal |
| Approved / Denied | Authority decision | No | Fee forfeited |
How to Request a Qatar eVisa Fee Refund
A Qatar eVisa fee refund request must be submitted through the Hayya platform with a transaction reference number and supporting documentation.
Log into the Hayya portal
Access the portal and check your application status.
Verify whether payment was captured
If the status shows Pending Payment, the fee may not have been charged. If the application entered the approval stage, the QAR 100 fee has been captured.
Gather required documentation
Transaction reference number (RRN – Retrieval Reference Number), Hayya application reference, bank statement excerpt, screenshot of the Hayya status page, and a copy of the passport used in the application.
Submit the Qatar eVisa fee refund request
Submit through the Hayya support channels, attaching all documents listed above.
Await resolution
Reversals: 30-90 days for UK-issued cards depending on the card issuer’s GBP processing timeline. Based on 2026 user reports, most withdrawal requests are processed within 7-14 business days.
Hotel Booking and Duplicate Charge Refunds
If authorities reject your visa, Discover Qatar deducts a QAR 100 cancellation fee from your accommodation booking and refunds the balance (e.g., QAR 400 from a QAR 500 payment) to your original payment method. Confirm the exact processing window at the time of booking.
If charged twice for the same Qatar eVisa application, compare your Hayya transaction ID with your bank statement to confirm the duplicate. Then submit a duplicate-charge claim through the Hayya portal , not your bank. A Qatar eVisa fee refund for duplicate payments is processed through the same platform that handled the original transaction.
Third-Party or Travel Agent Fees
| Fee Type | Amount | Refundable? | Governed By |
|---|---|---|---|
| Government Hayya fee | QAR 100 | Non-refundable per MOI policy | Ministry of Interior |
| Agent service fee | Varies | Per agent’s own terms | Agency contract |
Request the agent’s refund policy in writing before paying any service fee. The Qatar eVisa fee refund process does not cover third-party charges.
Qatar eVisa Fee Disputes and Chargeback Warnings
Filing a chargeback before Hayya refund channels risks permanent account suspension. Always submit a Qatar eVisa fee refund request through first, provide all required documentation, and only consider a chargeback as a last resort if the claim is denied. Card networks (Visa, Mastercard) typically impose dispute deadlines of 30-90 days for GBP transactions. If the Hayya platform experiences a system error and charges you without processing the application, screenshot every step (confirmation emails, receipts, error screens) and submit a complaint – a goodwill Qatar eVisa fee refund may be possible if the failure is attributable to the platform.
Appeal vs. Refund – Which Option Should You Choose?
A Qatar eVisa fee refund recovers the fee now; an appeal may secure the visa but carries no refund guarantee. Reapplication requires a new QAR 100 fee. UK-specific considerations: GBP conversion and card issuer refund timelines may vary. A Qatar eVisa fee refund is only available if you withdrew before Pending Payment.
- Refund: Recover QAR 100 now (only if withdrawn before Pending Payment).
- Appeal: Potentially get the visa via MOI appeal channel on Hayya portal; no fee refund.
- Reapply: Pay QAR 100 again; previous fee is not transferred or credited.
Qatar eVisa Fee Refund – Frequently Asked Questions
Can I get a full refund if my Qatar eVisa application is rejected?
No – QAR 100 is non-refundable after adjudication. Refund possible only for voluntary withdrawal before Pending Payment, submitted through the Hayya portal .
How long does a Qatar eVisa fee refund take to process?
The MOI does not publish a specific timeframe. UK applicants should allow 30 to 90 days for credit card reversals, depending on the card issuer and GBP processing times.
Will my hotel booking be refunded if my eVisa is denied?
Yes, partially. Discover Qatar applies a QAR 100 cancellation fee and refunds the remaining balance to your original payment method (e.g., QAR 400 back from a QAR 500 booking).
What documents do I need to request a refund?
Transaction reference number (RRN – Retrieval Reference Number), Hayya application reference, bank statement excerpt, screenshot of Hayya status page, and passport copy. Card networks impose dispute deadlines of 30-90 days.
Can I reapply for a Qatar eVisa after receiving a refund?
Yes, but a new application requires payment of the full QAR 100 fee. The previous fee is not transferred or credited toward a new application.
Is the mandatory health insurance fee refundable if my visa is refused?
Refundability depends on the insurance provider’s cancellation policy and whether the policy was activated. The MOI mandates health insurance (registered with the Ministry of Public Health) for on-arrival entry but does not publish a refund policy for refused visas.
What happens if I file a bank chargeback instead of using the refund process?
Filing a chargeback before exhausting Hayya refund channels risks permanent Hayya account suspension or blacklisting. Always submit a refund request through first.
I was charged twice for my Qatar eVisa – how do I get the duplicate payment refunded?
Compare your Hayya transaction ID with your bank statement to confirm the duplicate. Then submit a duplicate-charge claim through the Hayya portal .
Does the refund amount differ if I applied through an embassy?
Yes. The Hayya eVisa fee is QAR 100; the consular fee is EUR 27. Both are non-refundable upon rejection. The refund process depends on which application channel you used.
What if the Hayya platform has a system error and I am charged but my application is not processed?
Screenshot every step (confirmation emails, receipts, error screens) and submit a complaint through the Hayya portal . A goodwill Qatar eVisa fee refund may be possible if the failure is attributable to the platform.
